A DIY roller replacement attempt resulted in the door getting off track on one side and its owner unable to move it.
The opener was already unplugged, fortunately, so our team repaired and reinforced the damaged track and replaced the damaged roller in question before lifting the door and easing it back into the tracks from the top using a pair of ladders. A few tests later, the door was safe for use.
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* $29 service call - deducted from the service
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